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Job Title: Español | Spanish Speaking Customer Service Host (Call Center)

Start Date: ASAP

Location: Ceuta, Spain

Job Type: Full Time | Hybrid

Salary: €19,536.48 (Base) + Benefits

Curriculum Vitae (CV)/Resume: Please submit your CV in English

Requirements

• Fluent in Spanish and English (Written & Spoken)
• EU Passport
• Completed Matric/High School Qualification
• Minimum 1 year work experience
• Able to work rotating shifts
• Located in Spain

Benefits

• 25 days annual leave (Increasing year-on-year)
• Hybrid working model – Up to 6 days a month working from home
• Pension with matching contributions starting at 5% to 8% (increasing year-on-year)
• Life Assurance – 4 x annual salary
• Income Protection – 2/3 of annual salary for a period of up to 5 years
• Medical Plan
• Meal Vouchers €250 per month
• Up to €200 a month for the use of the ferry, helicopter, or car and petrol”
• Team socials
• Learning and development (Internal and external courses)
• Long Service Awards

Shift times:

• Shifts: Morning, Afternoon and Night
• Office Hours: 37 hours per week, Monday – Sunday on a rotation. The working pattern is working 4 days on and 2 days off. However, this is subject to reasonable adjustment. Shifts will be a minimum of 12 hours apart.

Responsibilities

• Responding to customer queries by telephone, email and online chats in Spanish and English Language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building & management
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
• Performing extra tasks given by managers / shift supervisors as required

About the Company

Our client is a proud partner for a leading online sports brands worldwide. Based in Cape Town with offices in London and Portugal, they provide market-leading services to our international client base, while successfully managing, supporting and promoting established online gaming brands. From digital marketing, software development and business intelligence to design, training and communications we nurture and create career growth for all their people.